We learned that Professionals want to first see all of their messages up front, along with a mix of automated and manual categorization. Creators and businesses have distinct organizational needs—creators prefer exclusive folders to manage thread volume and separate important conversations from low-value ones, while businesses need all messages in a unified view to avoid missing new opportunities. Message requests must remain separate for integrity reasons, with businesses wanting selective requests in their main inbox, whereas creators, who often face harassment, prefer them isolated. Contextual actions like spam control, privacy settings, and multi-select editing enhance organization and user well-being.